SBA Loan Review Tool

Client: Small Business Administration

Challenge:The SBA Office of Credit Risk Management (OCRM) faced inefficiencies in conducting their loan and lender compliance reviews, which involved lengthy manual processes and outdated technology. This resulted in extended review times, inconsistent documentation, and difficulty in managing lender engagement at scale, all of which hindered the office’s ability to effectively monitor credit risk and ensure compliance across SBA’s lending programs.​

FI Solution: To address these challenges, FI Consulting developed a low-code application using Microsoft Power Apps and Power Automate to streamline the review processes. The solution incorporated automated workflows to reduce manual tasks, HTML-based visual guides for intuitive user navigation, and tailored forms for comprehensive data collection. Additionally, Power BI dashboards provided real-time insights, and advanced security roles were implemented to protect sensitive data. Agile methodologies, demo meetings, and user training sessions ensured the platform was fully integrated and aligned with OCRM’s needs.​

FI Impact: The new system significantly improved operational efficiency, reducing the time required for reviews by up to 65% through automation and better data management. The automated notifications and streamlined reporting process also enhanced lender engagement and reduced manual communication efforts. ​

As a result, OCRM was able to complete more reviews in less time, freeing up analysts for higher-level tasks, while the implementation of real-time dashboards enabled better oversight and data-driven decision-making.​

Related Content