by Michael Facini, Mitchell Faber, and Eric Whisamore
Over the past 3 years, the Federal government has
allocated more than $5 trillion in pandemic-related relief
programs. The velocity of funding was unprecedented
and created new operational concerns for Federal
agencies by transforming the lending and servicing
regulatory framework virtually overnight. During this
time, 41 federal agencies participated in distributing
contracts, grants, and loans, often causing their portfolios
to increase many times over, while still servicing these
portfolios with pre-pandemic levels of resources. As a
result, there has been increased support for the adoption
of technology, such as cloud computing, collaboration
tools, and automation, including within the Biden-Harris
Presidential Management Agenda (PMA) which lays out a
roadmap for “shifting time, effort, and funding from low
to high-value work through the elimination of unnecessary
requirements, burden reduction, optimization and
streamlining, and workload automation.”